ROI Resources

Books

ROI for Technology Projects: Measuring and Delivering Value by D. Brian Roulstone and Jack J. Phillips, Ph.d

How to Cost and Fund ICT by Marc Osten and Beth Kanter. Published by LASA available for free download:
http://www.icthub.org.uk/publications/

Web Resources

ROI in the Eye of Beholder, Information Week
http://www.informationweek.com/story/showArticle.jhtml?articleID=6502041

Jay Cross: ROI The Income Statement It Isn't
http://informl.com/2008/01/31/the-income-statement-isnt/


Tips for Converting Soft Benefits into Hard Savings by Jack Keen
http://www.decidingfactor.com/tip.aspx

ROI: Storytelling is the Secret Ingredient by Jack Keen
http://www.cio.com/article/29762/ROI_s_Secret_Ingredient_Story_telling

Return on Investment for Government Agency IT Managers
http://www.ctg.albany.edu/publications/guides/roi/roi.pdf

ROI and the Investment Puzzle by Federal CIO Council
http://www.epmo.scio.nc.gov/documents/docs_misc/ROI_Value_Puzzle.pdf

ROI of Fundraising: Baruch College's Nonprofit Management Group
http://nccsdataweb.urban.org/PubApps/levis/roi.html

Google Analytics: Web Metrics
NTEN sponsored Screencast
http://analytics.wikispaces.com

Social Media, Nonprofits, and ROI
Beth’s Presentations and Wiki
http://socialmediametrics.wikispaces.com/