Resources

=ROI Resources=
 * Books**

[| ROI for Technology Projects: Measuring and Delivering Value] by D. Brian Roulstone and Jack J. Phillips, Ph.d

How to Cost and Fund ICT by Marc Osten and Beth Kanter. Published by LASA available for free download: http://www.icthub.org.uk/publications/


 * Web Resources**

ROI in the Eye of Beholder, Information Week http://www.informationweek.com/story/showArticle.jhtml?articleID=6502041

Jay Cross: ROI The Income Statement It Isn't http://informl.com/2008/01/31/the-income-statement-isnt/

Tips for Converting Soft Benefits into Hard Savings by Jack Keen http://www.decidingfactor.com/tip.aspx

ROI: Storytelling is the Secret Ingredient by Jack Keen http://www.cio.com/article/29762/ROI_s_Secret_Ingredient_Story_telling

Return on Investment for Government Agency IT Managers http://www.ctg.albany.edu/publications/guides/roi/roi.pdf

ROI and the Investment Puzzle by Federal CIO Council http://www.epmo.scio.nc.gov/documents/docs_misc/ROI_Value_Puzzle.pdf

ROI of Fundraising: Baruch College's Nonprofit Management Group http://nccsdataweb.urban.org/PubApps/levis/roi.html

Google Analytics: Web Metrics NTEN sponsored Screencast http://analytics.wikispaces.com

Social Media, Nonprofits, and ROI Beth’s Presentations and Wiki http://socialmediametrics.wikispaces.com/