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=**ROI: Nonprofits and Technology**= =**Beyond “How Much Does It Cost?”**= By Beth Kanter, Beth’s Blog

Key Goals:


 * To understand that ROI goes beyond a financial calculation that answers the question, “How much does it cost?” “Can we afford it?”
 * To understand why Legal Services Technology staff should use ROI thinking when planning new technology purchases or upgrades
 * To understand how ROI thinking can help Legal Services Technology staff be proactive in their organizations in thinking through how technology can enhance effectiveness and efficiency of programs
 * To provide a tips and simple techniques for applying ROI methods
 * To spark conversation and generate discussion in the Q/A at the TIG Conference.

Part 1: ROI Thinking to the Rescue

 * Scenario 1
 * Scenario 2
 * Scenario 3

Part 2: ROI Primer

 * Why
 * What
 * When

Part 3: Benefits, Metrics, Value, and Costs, Oh My

 * Benefits: To Efficiency and Beyond!
 * Metrics and Values
 * Tangible and Intangible
 * Quantification of the Intangible: Can You Quantify Love?
 * Costs: Formulas and Approaches

Part 4: Communicating About Your ROI Analysis

 * ROI as Storytelling
 * ROI as an agent of change
 * ROI as proof of concept